{"id":407,"date":"2018-12-17T17:06:41","date_gmt":"2018-12-17T17:06:41","guid":{"rendered":"http:\/\/www.sherlock.dog\/?post_type=customer_stories&#038;p=407"},"modified":"2024-09-12T17:18:02","modified_gmt":"2024-09-12T17:18:02","slug":"faq","status":"publish","type":"customer_stories","link":"https:\/\/www.synconset.com\/home\/customer-resources\/faq\/","title":{"rendered":"FAQs"},"content":{"rendered":"<blockquote><p>You&#8217;ve got questions, we&#8217;ve got answers! These are a few we hear often, but if you have others, please feel free to let us know! You can always reach out to <a href=\"mailto:contact@synconset.com\">contact@synconset.com<\/a> with any questions.<\/p><\/blockquote>\n<p><!--more--><\/p>\n<h1><span style=\"color: #000000;\">Security<\/span><\/h1>\n<h3>Is\u00a0SyncOnSet secure?<\/h3>\n<ul>\n<li><span style=\"font-weight: 400;\">Yes, your data is secure and can only be accessed by authorized people on the production. We understand the sensitive nature of industry data. We are security approved by all major studios and we regularly conduct rigorous security tests. You can view our security documentation <\/span><a href=\"https:\/\/s3.amazonaws.com\/SOSMarketing\/SyncOnSet_Security.pdf\"><span style=\"font-weight: 400;\">here<\/span><\/a><span style=\"font-weight: 400;\"> or reach us at <\/span><a href=\"mailto:contact@synconset.com\"><span style=\"font-weight: 400;\">contact@synconset.com<\/span><\/a><span style=\"font-weight: 400;\"> with specific security questions. <\/span><\/li>\n<\/ul>\n<h3>Is SyncOnSet approved by my Studio or Production Company?<\/h3>\n<ul>\n<li><span style=\"font-weight: 400;\">We work with productions across every major studio and may already have specific agreements in place with your studio. Please contact our Accounts team (<a href=\"mailto:accounts@synconset.com\">accounts@synconset.com<\/a>) to see if your production is covered under one of these existing agreements.<\/span><\/li>\n<\/ul>\n<h3>I\u2019m working on a highly-secure project. Does SyncOnSet offer advanced security features?<\/h3>\n<ul>\n<li><span style=\"font-weight: 400;\">Absolutely! We have pioneered new levels of security functionality to protect the sensitive content of production departments, including watermarking on photos and two-factor authentication. Compared to the traditional 3-ring binder, use of personal hard drives, and generic cloud storage accounts, SyncOnSet offers the highest level of content security designed specifically for TV and film production.<\/span><\/li>\n<\/ul>\n<h1><span style=\"color: #000000;\">Internet Access<\/span><\/h1>\n<h3>Can I still use SyncOnSet if I have limited access to WiFi?<\/h3>\n<ul>\n<li><span style=\"font-weight: 400;\">Of course! Our mobile app is designed as a replacement for the physical binder so you can take notes and photos in SyncOnSet completely offline. At the end of the day, when you have access to the internet, you can sync your device to share your notes with the rest of your team. Please note, however, that you will need internet access to set up a production and break down your scripts. <\/span>Many productions we work with have limited access to the internet during shoots so we\u2019re confident that we can find a solution that meets your needs. \u00a0If you have any questions, please contact <a href=\"mailto:support@synconset.com\">support@synconset.com<\/a>.<\/li>\n<\/ul>\n<h1><span style=\"color: #000000;\">Pricing<\/span><\/h1>\n<h3>I\u2019ve never used SyncOnSet before. Is there a way for me to try it out?<\/h3>\n<ul>\n<li><span style=\"font-weight: 400;\">Y<\/span><span style=\"font-weight: 400;\">es, SyncOnSet is designed as a collaboration tool to save time, eliminate printing, and even make your job more enjoyable. If you want to try it out by yourself, we provide a 7-day free trial for new productions. During your free trial, you can take advantage of our basic features, including one automatic script breakdown and use of our mobile app. Get started today by requesting an account <\/span><a href=\"https:\/\/www.synconset.com\/index.php?r=users\/create\"><span style=\"font-weight: 400;\">here<\/span><\/a><span style=\"font-weight: 400;\"> (no credit card required). We&#8217;re confident you&#8217;ll love it and want to bring it to the rest of your team! <\/span><\/li>\n<\/ul>\n<h3>I\u2019m not on a show yet. Can I use SyncOnSet for interviewing?<\/h3>\n<ul>\n<li><span style=\"font-weight: 400;\">Each project comes with a 7-day free trial, which allows you to complete a preliminary breakdown and budget. If you need access longer than the trial period, please contact our Accounts team at <\/span><a href=\"mailto:accounts@synconset.com\"><span style=\"font-weight: 400;\">accounts@synconset.com<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/li>\n<\/ul>\n<h3>Why do productions pay for SyncOnSet?<\/h3>\n<ul>\n<li><span style=\"font-weight: 400;\">SyncOnSet provides significant value to the whole production (and studio). Many TV and film projects offer SyncOnSet to their departments because they know it will help keep production running smoothly, reduce costs, and improve security. Just let your UPM know you&#8217;re interested in using us on your next project. Or, even better, contact our Accounts team (accounts@synconset.com) and they\u2019d be happy to make the initial introduction! <\/span><\/li>\n<\/ul>\n<h3>How much will SyncOnSet cost my production?<\/h3>\n<ul>\n<li><span style=\"font-weight: 400;\">We have tiered pricing to fit your production\u2019s needs&#8211;whether you&#8217;re on a small indie or studio project. We work with crews to tailor plans that make sense for each project and have pre-negotiated rate cards and agreements at specific studios. To receive a tailored quote for your production, please call our Accounts team at 310-451-1792 ext (2).<\/span><\/li>\n<\/ul>\n<h1><span style=\"color: #000000;\">Getting Started<\/span><\/h1>\n<h3>Is it possible for me to learn a new system while also starting a new production?<\/h3>\n<ul>\n<li><span style=\"font-weight: 400;\">Sure it is! New users get started every day and most learn SyncOnSet in less than an hour. SyncOnSet was designed to fit the fast, complex workflow of production so most crews have a very smooth transition from their old systems. \u00a0Our support team is dedicated to making your first project a success. If you have any questions during production, our team is available 6am-6pm PT Monday through Friday. We\u2019re here to help!<\/span><\/li>\n<\/ul>\n<h3>Some of my team members are not tech-savvy. How can I teach them to use SyncOnSet?<\/h3>\n<ul>\n<li><span style=\"font-weight: 400;\">We designed SyncOnSet with industry professionals in mind and the goal of making it as easy to use as possible. Our customer support team provides personal tutorials with paid subscriptions as well as ongoing support throughout production. <\/span><\/li>\n<\/ul>\n<h3>How quickly can I get an account set up for my show?<\/h3>\n<ul>\n<li><span style=\"font-weight: 400;\">Once an account has been approved, getting set up takes only a few minutes! <\/span><\/li>\n<\/ul>\n<h1><span style=\"color: #000000;\">Using SyncOnSet with Other Departments<\/span><\/h1>\n<h3>Which departments can use SyncOnSet?<\/h3>\n<ul>\n<li><span style=\"font-weight: 400;\">We currently offer solutions for five departments; Costumes, Props, Set Dec, Hair, and Makeup.<\/span><\/li>\n<\/ul>\n<h3>Which departments can use SyncOnSet?<\/h3>\n<ul>\n<li><span style=\"font-weight: 400;\">It\u2019s up to you and your production! Departments have the option to share a centralized scenes and characters breakdown &#8212; saving the hassle of everyone typing out their own and allowing script updates to be distributed instantaneously &#8212; as well as the ability to share access to continuity photos to other departments on the show.<\/span><\/li>\n<\/ul>\n<h1><span style=\"color: #000000;\">What Happens at Wrap?<\/span><\/h1>\n<h3>Will I still be able to access my production after the show wraps?<\/h3>\n<ul>\n<li><span style=\"font-weight: 400;\">Yes, your data remains accessible in perpetuity. Once a season wraps, all the data stays archived in &#8220;read-only&#8221; mode so the team can access everything that was entered and stored for the season, including photos and reports.<\/span><\/li>\n<\/ul>\n<h3>Can my account be reopened for reshoots?<\/h3>\n<ul>\n<li><span style=\"font-weight: 400;\">Absolutely! Please contact our Accounts team at <\/span><a href=\"mailto:accounts@synconset.com\"><span style=\"font-weight: 400;\">accounts@synconset.com<\/span><\/a><span style=\"font-weight: 400;\"> so we can extend your subscri<\/span><i><span style=\"font-weight: 400;\">ption. <\/span><\/i><\/li>\n<\/ul>\n<h3>For an episodic, can I carry over any information from season to season?<\/h3>\n<ul>\n<li><span style=\"font-weight: 400;\">Definitely! We offer a Season Data Transfer which will save you time by pulling over principal Characters, BG Characters, Items, and Actors from a previous season.<\/span><\/li>\n<\/ul>\n","protected":false},"featured_media":1868,"template":"","_links":{"self":[{"href":"https:\/\/www.synconset.com\/home\/wp-json\/wp\/v2\/customer_stories\/407"}],"collection":[{"href":"https:\/\/www.synconset.com\/home\/wp-json\/wp\/v2\/customer_stories"}],"about":[{"href":"https:\/\/www.synconset.com\/home\/wp-json\/wp\/v2\/types\/customer_stories"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.synconset.com\/home\/wp-json\/wp\/v2\/media\/1868"}],"wp:attachment":[{"href":"https:\/\/www.synconset.com\/home\/wp-json\/wp\/v2\/media?parent=407"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}